READY TO SHIP — already produced; ships from existing inventory.

MADE TO ORDER — produced after your order is placed.

FREE SHIPPING on orders over $100.

Most Jules pieces are produced specifically after an order is placed. Because of this, we do not accept returns or offer refunds for change of mind, incorrect size selection, or buyer's remorse.

Please review all product details, sizing information, and measurements carefully before placing your order.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong item, contact Jules at support@julesstore.com within 7 days of delivery and include your order number, a description of the issue, and clear photos showing the problem. Once reviewed and approved, Jules will provide an appropriate replacement or refund.

SIZING

You are responsible for selecting the correct size before checkout. Because products are made to order, Jules cannot guarantee exchanges for sizing issues. Please check the size and fit information on each product page before purchasing.

CANCELLATIONS

Orders may begin processing shortly after they are placed. Once production has started, an order cannot be canceled or changed. Email support@julesstore.com as soon as possible if you need to request a change or cancellation — changes cannot be guaranteed after production begins.

FINAL SALE

Unless an item arrives damaged, defective, or incorrect, all made-to-order purchases are considered final sale.

We email Jules announcements, capsule releases and early access. Ask to be removed any time.

Payments are handled at checkout by Shopify.

By ordering from Jules you accept that all sales are final.

Order questions, damaged or incorrect items, sizing help and cancellations: email support@julesstore.com.

Include your order number, and for damaged, defective or incorrect items add clear photos of the problem.